Orders & Shipping
How long does it take to receive my order?
All orders are processed once payment has been received, not when the order is placed. Orders usually take 1 to 3 business days to process, excluding weekends and public holidays.
If there is a delay due to product availability, we will contact you by email with an updated dispatch estimate. UK orders typically arrive within 1–3 business days after dispatch, while international delivery times vary depending on destination and courier service.
Please note that once your parcel leaves our facility, delivery times may be affected by courier delays outside our control. Tracking updates may also take a short time to appear.
How do I change my shipping address?
If you need to update your shipping address, please contact our support team as soon as possible. Address changes can only be made before the order has been processed or dispatched.
How do I track the status of my order?
Once your order has been dispatched, tracking details will be sent to you by email. Please allow a little time for the courier’s tracking system to update.
Will you keep my card information on file?
For security and privacy reasons, we do not store sensitive payment information unless it is securely handled through an authorised payment provider.
Do you ship to my country?
We ship to the UK and many international destinations. Shipping availability depends on local regulations and courier coverage. Please review our shipping information or contact us to confirm whether we deliver to your country.
Will my items come in one package?
Where possible, all items in your order will be packed together in one parcel. In some cases, products may be sent separately depending on stock levels, packaging requirements, or dispatch logistics.
I forgot to enter my discount code. Can you still apply it?
Please contact our support team as soon as possible after placing your order. We will review your request and confirm whether the discount can still be applied.
Can I pre-order an item that is out of stock?
Pre-order availability depends on the product. If an item is unavailable, contact us for more information on expected restock dates or future availability.
How do I check stock availability for an item?
Stock status is generally shown on the product page. If you need confirmation before ordering, feel free to contact us.
How often do you restock?
Restock times vary depending on the product and supply cycle. Some items are replenished quickly, while others may take longer. For updates on a specific item, please contact support.
Are there discounts or vouchers available?
We may occasionally offer promotions, voucher codes, and special discounts. You can also check our rewards and referrals programme for additional savings opportunities.
Do you ship to PO Boxes and BFPO or military addresses?
Shipping to PO Boxes, BFPO, and military addresses may be available depending on the courier and destination. Please contact us before placing your order to confirm.
Returns, Refunds & Disputes
What is your returns policy?
We allow returns of unopened and sealable packages for Research SARMs, PCTs, and MEPs only within 7 business days of delivery.
Customers are responsible for return postage costs and must provide a valid return tracking number. Once the returned products are received and approved by our warehouse, we will begin the refund process and keep you updated.
Please note that a 15% restocking fee per product will be deducted from the refund amount.
For return support, contact us at info@swisschems.uk.
I received the wrong item, or my order arrived damaged or incomplete.
If your order arrives incorrect, damaged, or incomplete, please contact us as soon as possible with your order number and clear photos where applicable. We will review the issue and advise you on the next steps.
Where should I send my authorised return?
Return instructions and the correct return address will be provided once your return request has been reviewed and approved by our support team.
Can I change or cancel an order after submitting it?
Orders may only be changed or cancelled before they have been processed or dispatched. Please contact us immediately if you need assistance.
How do refunds work?
Refunds are processed after the returned goods have been received, inspected, and approved. Any applicable fees, including restocking charges, will be deducted before the refund is issued.
What is your policy on chargebacks?
If you experience an issue with your order, we strongly encourage you to contact us first so we can help resolve it quickly. Unnecessary chargebacks may delay the resolution process.
What about payment disputes?
Payment disputes should be reported to our support team first. We will review the matter, verify the order details, and work with you toward a fair resolution.
Peptides
In what form are your peptides supplied?
Our peptides may be supplied as individual vials or as kits, depending on the product listing. Please review each product page carefully for packaging details.
How should peptides be stored and handled?
Proper storage and handling are important for maintaining product integrity. Please follow the storage guidance shown on the product page or packaging, and contact us if you need clarification.
Peptide vial or kit — what does it mean?
A vial refers to a single container of a peptide product, while a kit may include multiple vials or packaged components sold together as one unit.
How can I identify my peptides?
Product labels, packaging, and order details are intended to help you identify your items. If you are unsure about any part of your order, please contact us with your order number.
My peptide kit is missing from my order.
If a peptide kit is missing, contact us straight away with your order details so we can investigate the issue.
My peptide kit arrived in a different box.
Some peptide kits may be packed in different outer packaging depending on stock handling or supplier presentation. If you are unsure about what you received, please contact us for confirmation.
Why is BPC-157 solubility sometimes a concern?
Solubility can vary depending on the compound and handling conditions. For product-specific questions, please contact our support team.
Why is the shipping time for GHK-CU longer than usual?
Certain products, including GHK-CU, may require additional handling, preparation, or stock coordination, which can occasionally result in longer dispatch times.
Do the liquids and solutions contain alcohol?
Please check the individual product listing for formulation details. If you need clarification before ordering, please contact us.
Customer Perks & Earning Opportunities
How do reward points work?
When you create a Swiss Chems account during your first order, you automatically receive 50 reward points. These points are tracked through our rewards programme and can unlock additional benefits over time.
Do you have an affiliate programme?
Yes, Swiss Chems offers an affiliate programme. Please visit the affiliate page for information on eligibility, commissions, and how to get started.
Do you offer bulk pricing?
Bulk pricing may be available on selected products or larger orders. Please contact us directly for wholesale or volume purchase enquiries.
Product Quality & Legality
Are some of these products not legal in the United Kingdom?
All Swiss Chems products are sold strictly for research purposes only, as clearly stated in our Terms and Conditions. They are not intended for personal use. It is the customer’s responsibility to ensure compliance with all local laws and regulations before purchasing.
Do you provide usage and dosage information?
Swiss Chems products are intended for research use only. We do not promote personal use of these products.
How do you verify product quality and purity?
We use product testing and internal quality control procedures to help verify the identity, consistency, and purity of our compounds.
What is your product quality guarantee?
We are committed to supplying high-quality research products supported by testing and strict internal standards. If you have any concerns about a product, please contact us for assistance.
Do you have HCG lab results available?
Where applicable, lab results may be available for selected products. Please contact us if you need more information about a specific item or test result.
Contact Us
If you need help with an order, return, shipping enquiry, or product question, please contact us at info@swisschems.uk.